Accountability is Hospitable

Accountability is the key to managing labor costs and to delivering more value to your business and your team!

A common mistake we see leaders make is shying away from engaging with low performing team members. Why? We often hear that it’s because they don’t know where to begin the conversation or don’t want to “rock the boat”. 

Instead, we see folks react to emerging challenges by throwing more labor dollars at the problem and putting more people on the schedule, rather than addressing the opportunity to refocus and redirect the efforts of the team that’s already on the clock everyday. This creates waste for your business and limits the potential value that an hour’s work can deliver to team members. 

To fix this problem, effective managers invest time to create an ongoing dialogue that clarifies expectations, ensures common understanding, secures commitment to doing better work and provides regular, actionable feedback about what is being observed. This sets the stage for the accountability that helps folks know where they stand and where to focus their efforts. 

Accountability isn’t just about driving efficiencies, it’s hospitable!

Here’s a guide to getting started on the path towards a more accountable and Capable Culture. Yes to that!